Return & Refund Policy
Thank you for shopping at BrownBerry Zen. We strive to provide you with the best products and services possible. However, we understand that sometimes you must return or refund a product. This Return and Refund Policy outlines our guidelines and procedures for such situations.
Eligibility for Returns and Refunds
1.1 Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to:
Intimate apparel (e.g., underwear, swimwear)
Personal care products (e.g., cosmetics, skincare)
Earrings and other pierced jewelry
Health and wellness products (e.g., supplements)
Customized or personalized items
Please ensure that you review the product description and specifications before making a purchase to determine if an item is eligible for return or refund.
1.2 Returnable Items: Most products on BrownBerry Zen are eligible for return and refund. To be eligible for a return and refund, the item must meet the following criteria:
The item is unused, undamaged, and in its original packaging.
The item is returned within the specified return period, which is [X] days from the date of delivery.
The item was not listed as a non-returnable item (as mentioned in section 1.1).
2.1 Initiating a Return: To initiate a return, please follow these steps:
Contact our customer support team within the specified return period, providing your order number and a detailed reason for the return.
Our customer support team will review your request and provide you with further instructions, including the return address and any additional documentation required.
2.2 Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of the item.
2.3 Condition of Returned Item: Returned items must be in their original condition and packaging. Any items that are damaged, used, or not in their original packaging may be ineligible for a refund or may incur a restocking fee.
3.1 Refund Eligibility: Once we receive your returned item and verify its condition, we will notify you of the status of your refund request. The eligibility for a refund depends on the following factors:
The item meets the criteria mentioned in section 1.2.
The return is initiated within the specified return period.
The item is returned in its original condition and packaging.
3.2 Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be credited to your account, depending on your payment provider's policies.
3.3 Non-refundable Charges: Please note that any shipping charges, customs duties, or taxes paid at the time of purchase are non-refundable unless the return is due to our error.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item separately.
If you have any further questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer support team at [customer support email or phone number]. We are here to assist you and ensure your satisfaction with our products and services.
Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this Policy periodically for any updates or modifications.